Our Story
It started with a few families.
Operation North Pole began with a small group of neighbors who wanted to give a few families navigating childhood illness a day of pure joy. That humble idea grew, quietly, community by community, into a holiday tradition thousands of families and volunteers now share.
2009 to Today
Built by volunteers. Powered by love.
What began as a handful of neighbors wanting to give a few families a brighter day has grown into a community of thousands. Today, hundreds of volunteers across Chicagoland design, build, and host an immersive North Pole experience every season.
We are entirely volunteer-powered. Every dollar, every wrapped gift, every smile is the work of neighbors showing up for neighbors.
Our Promise
Every family is the guest of honor.
From the moment a family arrives, the day belongs to them. We greet, we listen, we adapt, and we celebrate. Our promise is simple: comfort, joy, and a memory that lasts long after the last twinkle light.
Register your family
The first day
A handful of volunteers created a North Pole day for one family.
A growing community
Hundreds of volunteers, dozens of partners, full-day immersive experience.
A movement
Thousands of families served, year-round programming, lasting friendships.